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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lauren Scanlan

Lauren Scanlan

July 16, 2025

5  out of  5
rating by Lauren Scanlan
"Vicki has been our agent for 15 years. In the 15 years, we have been so happy with the service she has provided. While other insurers have tried to upsell us, we have never gotten that with Vicki. While our policy has changed many times, it has always been in a low pressure situation and with us seeking to add to our policy. We have other experiences as well- when our checking account was hacked, they worked with us calmly and closely to get back on track as quickly as possible. Our car was totaled, and the amount we were given was beyond fair. Each time we call, Vicki and Cindy are kind and happy. We are so so grateful that we work with Vicki. :)"
We responded:
"Thank you for the nice review, Lauren. We appreciate you. "
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Stacey Justmann

July 9, 2025

5  out of  5
rating by Stacey Justmann
"Anytime I reach out, the staff is always so friendly and knowledgeable with the guidance they provide."
We responded:
"Thank you for the nice review, Stacey. We appreciate it! -Vicki"
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Jessica Seifert

June 30, 2025

5  out of  5
rating by Jessica Seifert
"Super friendly and responsive team, they have been so great with assisting with all of my insurance needs."
We responded:
"Thanks for the great 5 star review, Jessica - we appreciate it!"
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Keegan Shaw

May 16, 2025

5  out of  5
rating by Keegan Shaw
"Vicki and everyone of her office staff is amazing! We have been through good and bad with them and they were always there to support us! They are always honest and never afraid to say "I am not sure, let me get back to you." And THEY DO!! Thank you everyone over there for your 20+ years of support! Here's to many many more!"
We responded:
"Thank you for the great 5 star review, Keegan. We love our long-time customers like you. "
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vicious nchi

May 9, 2025

5  out of  5
rating by vicious nchi
"New to state farm and had a slight issue come up with online payments, called Vicki's office around 2pm on a gorgeous Friday afternoon and explained the issue. Her coworker Cindy then got back to me within 5 minutes and was able to sort out the problems e-z-p-z. As someone who isn't really any good with tech, it is great to receive such fantastic service as a new customer to this insurance company. Cindy is very proficient at her job and has a wonderful demeanor to add to her great set of customer service skills. Somebody get this girl a raise, at least a bonus. Thanks again Cindy :)"
We responded:
"Hi V, thanks for the nice feedback - Cindy is great!! Welcome to StateFarm - we look forward to serving you. "
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L R

May 7, 2025

5  out of  5
rating by L R
"Vicki has been my insurance agent for over 10 years. Vicki was recommended to me by my insurance agent back in Minnesota when I moved here to Wisconsin. I've always had great service! Cindy and Pam are always so helpful too! Vicky and her team take time to listen to your needs and offer great advice to ensure you have the right coverage and level of coverage. They are always extremely prompt whenever I need something! I highly recommend Vicki and her team!"
We responded:
"Thank you for the kind 5 star review, L. We love helping our customers and appreciate you. "
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Janene Juul

April 4, 2025

5  out of  5
rating by Janene Juul
"I have been a customer of State Farm Vicki Kipfmueller and team for several years, they have been amazing! They are always prompt, professional, and incredibly helpful (& affordable!). Highly recommend their excellent service!"
We responded:
"Thank you, Janene, we appreciate your 5 star feedback! :)"
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Franchesca Acosta Dieppa

April 1, 2025

5  out of  5
rating by Franchesca Acosta Dieppa
"Love them all! They are all very nice and attentive! Great customer service."
We responded:
"Thank you, Franchesca - we appreciate the kind feedback and love working with you. "
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Ashley M

March 31, 2025

5  out of  5
rating by Ashley M
"Super helpful, friendly staff! Been with them for years!"
We responded:
"Thanks for the 5 star review, Ashley - we appreciate it! "
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Jill Bomey

March 31, 2025

5  out of  5
rating by Jill Bomey
"I spoke with Pam Meyer this morning about getting a renter's insurance policy. It was complicated by the fact that I will have a name and address change within a month. Pam was very kind and patient about explaining the available choices. She didn't push me to accept the most expensive options, but helped me understand how to protect our property. She reminded me that after I get married we will need to update my umbrella policy to include my new husband. Pam printed a long document out for us to list our property to ensure that everything was covered. I couldn't ask for a better agent than Pam, and I appreciate her very much!"
We responded:
"How wonderful to know you appreciate Pam’s great service! Thanks for the nice feedback, Jill. "
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J Bannink

March 18, 2025

4  out of  5
rating by J Bannink
"You get what you pay for. While other companies claimed at first to give lower car insurance rates only to have hidden fees and special conditions, Vicki gave me all the information I needed in a straightforward way and worked with me to help me understand all my options. Excellent customer service."
We responded:
"Thank you for the review, J - we greatly appreciate the positive feedback & look forward to working with you. "
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Daryl Lessard

March 14, 2025

5  out of  5
rating by Daryl Lessard
"Always great service"
We responded:
"Thanks for the 5 star review, Daryl - we appreciate it! - Vicki K."
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Charyl Burke

March 14, 2025

5  out of  5
rating by Charyl Burke
"Vicki Kipfmueller, State Farm agent, is one of the most knowledgeable insurance agents in the area. Her background before becoming an agent included in-depth understanding of insurance provisions, policy specifications and insurance company procedures and claim processes. She brings all of this information to her clients and she and her staff are always helpful, courteous and accessible. Her counsel and advice has always been to the benefit of her clients and insureds I hold a MS degree in Insurance and CPCU and ARM insurance designations and I strongly recommend her to others due to her honesty, knowledge and experience."
We responded:
"Thank you for the high-praise, Charyl - it means a lot coming from a fellow insurance professional. We appreciate you!"
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Jennifer Gohlke

March 14, 2025

5  out of  5
rating by Jennifer Gohlke
"Vicki and her team have always been extremely helpful and quick to respond. They are good at making things easy to understand. When I got in a car accident they walked me through it step by step and were always easily reachable and understanding when I had questions. I would highly recommend this agency!"
We responded:
"Thank you, Jenn! It’s our pleasure to assist you and we appreciate the 5 star review."
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Thomas Hauser

March 13, 2025

5  out of  5
rating by Thomas Hauser
"Vicki is a wonderful agent. She is extremely helpful and provides great depth and knowledge when in tough situations. She gives great insight into best steps moving forward for any inquiries we have related to auto and home policies."
We responded:
"Thanks for the nice review, Tom - we appreciate it!"
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Persephone Ofenbeck

March 13, 2025

5  out of  5
rating by Persephone Ofenbeck
"I highly appreciate the simplicity every time I need to update my policy. Pam explains it all in terms I can understand and I always have a full grasp on what I'm adding or removing from my policy. All of the ladies in the office in the office are lovely but Pam is especially amazing!!"
We responded:
"Thank you for the 5 star review, Persephone, we greatly appreciate it. :)"
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Tim Ofenbeck

March 13, 2025

5  out of  5
rating by Tim Ofenbeck
"We've had our insurance through Vicki for a while now. Never any issues and a great experience. Her agent, Pam, is awesome. Highly recommend!"
We responded:
"I agree, Pam is awesome! We appreciate the 5 stars and positive feedback, Tim. Thank you!"
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Lisa Henk

March 4, 2025

5  out of  5
rating by Lisa Henk
"Vicki and her dedicated team have been providing our family insurance services for over 20 years. We have everything bundled with her. The reason we do that is because they take the time to understand what’s going on in our lives and match that up with what we need. The best part is sometimes they reach out proactively as well to talk about opportunities for savings to not pay for things we don’t need. Who does that anymore? With the Kipfmueller agency, you will get service with integrity and genuine concern about you and your family."
We responded:
"Thank you so much for such a kind review, Lisa. It means the world to us that you are happy with our service. "
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Cathy Galaboff

February 21, 2025

5  out of  5
rating by Cathy Galaboff
"We love our State Farm Agency!! They are always helpful, friendly and knowledgeable. Pam took time out of her day to help me with a credit card application. I was approved, and she made the whole process soo much easier. Thank you Pam!! The Kipfmueller agency is excellent whether you have policy questions or are just paying your bill. 5 stars!"
We responded:
"Thank you for reviewing our State Farm office, Cathy! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Larry Cady

February 20, 2025

5  out of  5
rating by Larry Cady
"Great Service👍"
We responded:
"Thank you for the 5 stars, Larry - we appreciate it! :)"
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Debra Cady

February 19, 2025

5  out of  5
rating by Debra Cady
"This State Farm Office is truly like a good neighbor and family to me! They make you feel important and they still see people in the office giving that extra attention and care!"
We responded:
"Thank you for the nice comments and 5 star review, Debra - we appreciate you. "
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Dan Cady

February 19, 2025

5  out of  5
rating by Dan Cady
"Very knowledgeable & friendly staff!!"
We responded:
"Thank you for your 5-star review, Dan! We greatly appreciate it. "
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Brian Summerkamp

November 1, 2024

5  out of  5
rating by Brian Summerkamp
"Everyone in Vicki's office has always been helpful. Very happy I have them to help me out when I needed it."
We responded:
"Thanks for nice review, Brian - we enjoy working with you. -Vicki"
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Nicholas Rowe

October 28, 2024

5  out of  5
rating by Nicholas Rowe
"I've been a customer for over 18 years and Vicki has always been very helpful and explains everything very clearly. I've never had any problems with the service provided by her or State Farm as a whole."
We responded:
"Thank you for the wonderful 5 star review, Nick. We appreciate you! "
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Jacob Harris

October 28, 2024

5  out of  5
rating by Jacob Harris
"Vicki is super friendly and helpful - she helped me with my claim immediately and made sure I was taken care of. Highly recommend!"
We responded:
"Thanks for the nice feedback, Jacob - we love helping customers like you. "